Maintenance

Properties 101 LLC is committed to individual attention of its clients and tenants. Our services are tailored to meet the individual and exacting needs of each building and the properties' tenancy. We always try to go the extra mile to give you what you need. That's what makes us a respected company.

CALL 313.471.8888, or
visit our Contact Us page, or
send us an email at: contactus@properties101llc.com
At Properties 101 LLC we're just a telephone call away. While your Property Manager may be out in the field and unavailable during extended portions of the day, leaving a message would certainly be followed by a phone call. Your concerns will be taken care of right away.

Maintenance requests should be directed to our Property Management staff, or to our Maintenance Company staff, Express Construction. Maintenance requests MUST be submitted in writing, email to Maintenance. If you have an emergency you should first call us and then follow the information up with an email. Our management and maintenance staffs are on call throughout the day to handle emergencies, call 313.471.8888 to report the problem, and then follow up with a written email. Please be considerate of their "off hours," though, and only call our emergency number ONLY IF your situation cannot wait to be handled the next business day.

Properties 101 LLC is a proven company dedicated to high standards of excellence and care.If you are a resident in a Properties 101 LLC property, we want to make sure your home is maintained and that maintenance emergencies are dealt with quickly. To help us do this, please follow our guidelines below. If a maintenance request IS an EMERGENCY, please complete and return our Maintenance Request Form, then personally contact our office by telephone at (313) 471-8888 to indicate you are filing an emergency request. If you require maintenance that is not an emergency, please complete the Form and we will process it as soon as possible. EFFECTIVE JANUARY 1, 2003, ALL MAINTENANCE REQUESTS MUST BE SUBMITTED IN WRITING IN ORDER FOR US TO PROVIDE REQUIRED WRITTEN LANGUAGE REGARDING ACCESS TO YOUR UNIT.

The following are some guidelines as to what constitutes a maintenance emergency. Remember, an emergency is anything relating to the property under the lease that is threatening to life, health or the property and cannot wait until the next business day for repair. Properties 101 LLC retains the right to determine the status of maintenance requests.

Clogged Toilet: This may be considered an emergency ONLY during the first month of rent, and ONLY if there is only one toilet in the unit AND you have made every effort, including plunging, to clear the stoppage yourself. AFTER the first month of rent, the Tenant is responsible for maintaining the normal function of the toilet. (In any case, turn off the valve behind the toilet, shut the lid and clean up any mess - due to health issue Properties 101 LLC representatives are not allowed to begin work until the area is cleaned up and essentially free of bacterial contaminants.)

Broken Pipe: Turn off the water valve to the broken pipe or to the exterior water main, if you can locate it, until a contractor arrives. Do everything within your power to contain any leaking or flooding.

No Hot Water: This may be considered an emergency ONLY if there has been no hot water for an extended period of time. In the event of no hot water, and it is not during a contractor's normal business hours, we may be unable to repair the problem in as timely a manner as we would like, so be resourceful and heat pots of water on the stove, etc.

Heater Repair: This may be considered an emergency ONLY if the outside temperature is falling below 50 degrees and, in the case of building supplied steam heat, you are convinced that the boiler isn't just late in turning on. In the case of gas heat, especially if you smell gas (a rotten egg smell) contact DTE immediately (800-477-4747) to report the problem.

Gas Odor: (Important note - natural gas has the unmistakable odor of rotten eggs.) If you suspect an appliance is leaking gas, turn off the appliance and turn off the gas supply to that appliance (you should be able to find a shut-off handle somewhere on the supply line). Then call DTE immediately (800-477-4747).

Lock-Outs: Management is NOT responsible for Residents who have locked themselves out of the house. It is the Resident's responsibility to contact a locksmith to gain entry. THE LOCK MAY NOT BE CHANGED unless absolutely necessary - and it is the Resident's responsibility to ensure that any new lock is re-keyed with providing a spare key, send to Properties 101 LLC.

No Electricity: This may be considered an emergency ONLY if there is no electricity throughout the unit AND

1. The Resident has called DTE's outage line AND DTE is not at fault;
2. After Resident has checked all circuit breakers by flipping them hard to the OFF position and then hard to the ON position and has reset any and all GFI breakers (these are the little buttons sometimes found on outlets in bathrooms, kitchens, laundry rooms, and garages) OR any fuses have been checked and replaced if burned out. Partial outages do not constitute an emergency. If a wall switch or outlet begins to smoke or smell like it is burning, turn off the switch or unplug items from the outlet and turn off the circuit breaker or remove the fuse.

The above issues are the basic calls which MAY constitute an emergency. If you have a situation other than these which seems immediately hazardous, damaging or detrimental, please fill out our Maintenance Request Form, then call our office and ask for maintenance or, if after-hours, follow the directions on our telephone message to contact our answering service and personally report the emergency.

The following maintenance issues are NOT generally considered emergencies:

1. Refrigerator not working
2. Oven not working
3. Lock-outs
4. Pest control

Missed Appointments, Neglect and Unnecessary Service Calls: The resident is responsible for the payment of any invoice for which a repair was made for damage, etc., caused by their misuse or neglect. The resident is also responsible for the payment of any service call charged by a contractor for